Constituent Services

The Department of Children and Families (DCF) works with families and communities to keep children safe from abuse and neglect. This state agency is able to provide support and services to provide child safety and, when necessary, provide foster care or finds new housing for children. DCF also has support for young adults 18-22 who are transitioning to independent living. 

DCF contact information : 

Phone: (617) 748-2000

24-hour Child-at-Risk Hotline: (800) 792-5200

Email: DCFCommissioner@state.ma.us

To request support from our office, please fill out the form at the bottom of this page.

Questions about your taxes? We can help connect you with the Department of Revenue (DOR), the MA state agency that manages taxes and child support. Please fill out the form at the bottom of this page so we can learn how to best assist you. 

Helpful Links: 

• Department of Revenue website

• DOR tax information

• Tax guides

• Tax forms and instructions

• DOR Office of the Taxpayer Advocate

• MassTaxConnect

The Unemployment Insurance (UI) program overseen by The Department of Unemployment Assistance (DUA), can provide temporary income assistance to eligible workers in MA. If you have lost your job, you may be eligible for temporary income through UI, and we advise you to apply for unemployment benefits during your first week of full, or partial unemployment. For assistance from our team, please fill out the form at the bottom of this page. 

Click Here for information on UI eligibility and Here for how benefits are determined.

Helpful contacts for the DUA:

11.) Call Center phone: (877) 626-6800 (multilingual call agents are available)

2.) TeleCert Line: (617) 626-6338 (request weekly benefits)

3.) Hearing Impaired Voice Relay: 711

4.) Payment Status Line: (617) 626-6563

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Information for employers:

WorkShare: a UI program for employers ramping up capacity, operations, and their workforce in partnership with the UI benefit system

MassHire Rapid Response layoff management and outplacement services: When businesses must lay off employees, calling the response team can reduce cost of layoffs and help employees

Helpful links:

• Unemployment insurance (UI) for employers

• Employer responsibilities during the unemployment claims process

• Employee rights and employer obligations frequently asked questions

• Employer unemployment frequently asked questions

• DUA employer customer service resources

• MassHire Career Centers Locations

• WorkShare Program

  • WorkShare for employers

  • WorkShare information for employers

  • Apply for WorkShare

  • Worker WorkShare eligibility and benefits

  • File for an initial WorkShare claim as a worker

• Rapid Response – layoff aversion

Our team is passionate about veteran’s services throughout our districts. The Veterans’ Service Officers (VSO) work in cities and towns across the state to deliver essential services to eligible veterans and dependents. To find a Veterans’ Service Officer near you, please click Here. For assistant from our team, please feel out the form at the bottom of the page.

Helpful Links:

• Massachusetts Department of Veterans’ Services website

• Massachusetts Veteran Service Officers information

One of the best ways you can engage with your community and democracy is through voting. Click Here for information on voter right’s, registration, Election Day timelines, and election updates.